Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking from helixcharter.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a booking or attempt to make a booking through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Booking Information.”

2. How We Use Your Personal Information

We use the Booking Information that we collect generally to fulfill any bookings placed through the Site (including processing your payment information, arranging for boat rental, and providing you with invoices and/or booking confirmations).

Additionally, we use this Booking Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to power our online payment system—you can read more about how Stripe uses your Personal Information here: https://stripe.com/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above.

5. Data Retention

When you place a booking through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@helixcharter.com or by mail using the details provided below:

Helix Charter Formentera, S.L.
VAT: B56774599